Shipping policy

Last Updated: June 27, 2026

Shipping Policy

At Pawora, we are committed to delivering your order as quickly and safely as possible. Every order is carefully processed to ensure your pet receives only high-quality products.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed, you will receive a confirmation email with tracking information.

Estimated Delivery Times

We currently ship within the United States.

Estimated delivery times are:

  • 🇺🇸 United States: 3-6 business days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or periods of high demand.

Shipping Costs

Shipping costs are calculated during checkout.

We occasionally offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can also track your order at any time by visiting our Track Your Order page.

Incorrect Address

Please ensure that your shipping address is accurate before placing your order.

Pawora is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If you notice an error, please contact us as soon as possible.

Delayed Deliveries

While we work with trusted logistics partners, unexpected delays can occasionally occur due to:

  • Severe weather
  • Customs inspections (if applicable)
  • Carrier delays
  • Peak holiday seasons
  • Other circumstances beyond our control

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Split Shipments

If your order contains multiple products, they may arrive in separate packages depending on product availability and warehouse locations.

You will receive tracking information for each shipment when applicable.